AIR is committed not only to ensuring that our existing clients derive maximum value from the models and software they license, but also that our new clients get up and running as quickly as possible.
Best-in-Class Service and Support
To that end, AIR offers a multi-tier approach to technical support that includes on-site training, telephone support (available weekdays in our Boston office from 8:30am to 5:30pm EST/EDT and in our London office from 9:30am to 6:00pm GMT/BST, with extended hours offered during renewal seasons) and dedicated internet websites.
A Variety of Events Across the Globe and Online
AIR hosts two annual client conferences to better meet the information needs of our expanding global client base. These events cover the latest science and engineering that underlie AIR models, best practices for using AIR’s software to improve business, and timely industry topics. Distinguished guest speakers present new developments and directions in scientific research, while AIR introduces the latest features and enhancements in AIR’s software systems. AIR’s client conferences bring together a broad cross section of catastrophe risk management professionals in the insurance industry, providing clients with the opportunity to discuss issues of common interest and gain the insight needed to drive risk management.
In venues around the world, AIR hosts seminars that provide local and regional audiences with information about model launches, the latest enhancements to AIR’s existing suite of catastrophe models and systems, as well as updates on AIR’s own scientific research.
In addition, AIR holds online seminars, or webinars, on a variety of timely issues of particular concern to clients, such as updates in the immediate aftermath of major catastrophes.
Comprehensive Education and Training Programs
Finally, AIR is acutely aware of the industry’s ever-growing need for skilled catastrophe modelers. To meet that need, AIR founded the AIR Institute with the mission to be a center of excellence for catastrophe risk management training and education. The centerpiece of the Institute is the Certified Catastrophe Modeler™ Program, a comprehensive course designed to give catastrophe risk management professionals a more detailed understanding of the science and statistics underlying the models and deliver intensive instruction in catastrophe modeling best practices.
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